These terms apply to every session booked with LUMA Posing. Please read them before you book.
Booking and payment
Sessions are booked through our online booking system and paid in full, in pounds sterling (GBP), at the time of booking. Your booking is confirmed when you receive a confirmation email.
Sessions take place online, on a video call. The link is in your confirmation email. Sessions are not recorded.
Your 14-day right to cancel
When you book online you have a legal right to cancel within 14 days of booking.
- If your session takes place more than 14 days after you book, you can cancel within those 14 days for a full refund.
- If you ask for your session to take place within the 14-day period, by ticking the box when you book, you can still cancel under the policy below. Once a session has been fully delivered, you lose the right to cancel it.
Cancelling or rescheduling a session
To cancel, use the link in your confirmation email, or contact us. To reschedule, send us a message and we will move your session for you.
- 48 hours or more before the session: a full refund, or free rescheduling.
- Between 24 and 48 hours before: one free reschedule, to be used within 8 weeks, or a 50% refund.
- Less than 24 hours before, or if you don't attend: no refund, because the time was reserved for you. We may offer a reschedule at our discretion.
Late arrival
Sessions end at the scheduled time. If you are more than 15 minutes late without letting us know, the session may be treated as a no-show.
If we cancel
If we need to cancel or can't deliver a session, for example because of illness, an emergency or a technical failure on our side, you choose between a full refund and a free reschedule.
Technical problems
If the call can't go ahead because of a problem on our side, we will reschedule at no cost. If the problem is on your side, we will do our best to reschedule, and the cancellation terms above apply.
Refunds
Refunds are made to the original payment method within 14 days.
Who can book
Sessions are for athletes aged 18 or over. By booking, you confirm that you are 18 or over. If we find that a session was booked for someone under 18, we will cancel it and refund it in full.
Health
Posing sessions involve standing, walking in heels and holding poses. Please tell us about any injury or medical condition before your session. Sessions are posing coaching. They are not medical, training or nutrition advice.
Your statutory rights
Nothing in these terms affects your statutory rights as a consumer.
Governing law
These terms are governed by the laws of England and Wales.