This policy explains what personal information LUMA Posing collects, why, and what your rights are. LUMA Posing is the controller of this information. Our details are at the end of this page.
What we collect
When you book a session:
- your name, email address and phone number;
- your federation, your experience and, if you tell us, your next show and your Instagram handle;
- your confirmation that you are 18 or over;
- the date and time of your session, and whether you paid.
When you pay. Payments are handled by Stripe. We never see or store your card details. We see that a payment was made, the amount and the name on the booking.
When you contact us. We keep your message and the contact details you give us, so that we can reply.
When you visit this website. The site does not use advertising or tracking cookies. To see how the site is used, we count visits with Umami, a privacy-focused statistics service. It does not use cookies and does not tell us who you are: we only see totals, such as which pages were viewed, the country, the type of device and the website that led you here. Our website host keeps standard technical logs, such as IP address and browser type, for security. The booking calendar and the payment page are provided by Cal.com and Stripe, which may set cookies that are needed for booking and for preventing fraud.
Sessions are never recorded. We don't keep video or audio of any session.
Why we use it
- To provide your session (to perform our contract with you): booking, payment, reminders, the video call and any follow-up about your session.
- To reply to you when you contact us (our legitimate interest in answering enquiries).
- To understand how the website is used and improve it (our legitimate interest): visit statistics that don't identify you.
- To keep business and tax records (a legal obligation).
We don't sell your information and we don't use it for advertising. We only send marketing emails if you have asked for them.
Who we share it with
We use a small number of service providers, which process information on our behalf:
- Cal.com, for booking, reminders and the video call (Cal Video, which runs on Daily.co);
- Stripe, for payments;
- Apple (iCloud), for the calendar and email;
- Umami, for visit statistics;
- Cloudflare, which hosts this website.
Some of these providers are based outside the UK and the EU, including in the United States. Where information is transferred abroad, it is protected by safeguards recognised under UK and EU data protection law.
How long we keep it
- Booking and payment records: up to 6 years, for tax and accounting.
- Enquiries that don't lead to a booking: up to 12 months.
- Coaching notes about your posing, if we take any: up to 2 years after your last session.
Children
Our sessions are for adults aged 18 or over, and we do not knowingly collect information about anyone under 18. If you believe someone under 18 has given us their details, please contact us and we will delete them.
Your rights
You can ask us to:
- give you a copy of your information;
- correct it;
- delete it;
- restrict how we use it, or stop using it;
- send it to you or to another provider in a portable format.
To use any of these rights, contact us using the details below. We reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk) in the UK, or to the Comissão Nacional de Proteção de Dados (cnpd.pt) in Portugal.
Changes to this policy
If we change this policy, we will update this page and the date at the top.